Your Topaz Labs account will be created automatically when you make your first purchase. The email used at checkout will be the email used to create your account.

A temporary password will be emailed to you. If you don't see it, please check your spam folder.

If you do not receive a temporary password, please reach out to our support team for assistance.

Create A Topaz Labs Account

To log in to your Topaz Labs online account:

You will be prompted to log in with your topazlabs.com user email and password.


Log In To Your Account

You can log out of your Topaz account using the profile menu in the top-right corner of the account page.

Click your profile icon (the circle with your initial) in the top-right corner.

In the dropdown menu that appears, scroll to the bottom.

Log Out Of Your Account

Your Topaz account email and password are used to sign in to your account and access your apps.

If you know your current password, you can 

Make sure all password fields are filled out.

If you don’t remember your current password, use the 

If you don't know your password, go to the 

On the next screen, enter the email associated with your Topaz Labs account.


Once submitted, you will receive an email with prompts to reset your password.

Reset Your Topaz Labs Password

 you can update your account information, including your email address.

All highlighted fields on this page must be completed, including your password fields.

To update your email (and keep your password the same):

Sign in to your Topaz Labs Account and open 

Fill out all required fields at the top:
• 

 section, fill out all three password fields:
• 

 (enter your current password again)
• 

If you want to change your password at the same time, enter your current password once, then enter your new password in the 

If you don’t remember your current password, click 

More Details on Changing your Password

Please note, the new email you want to use cannot already be registered with an account in our system. If you have already set up a separate account with the new email, please contact our support team to assist you.

Contact Our Support Team

Change My Topaz Labs Account Email

Subscriptions are managed directly from the 

 on the right side of the subscription card.

Review the confirmation screen and select 

Choose a cancellation reason and continue.

When you see the confirmation message, click 

, and access will continue until the end of the current billing period.

• Cancellation is currently supported for 

 plans.
• After cancellation, the subscription cannot be resumed. If you want access again later, you will need to purchase a new plan.

Managing Your Subscriptions

After purchasing or subscribing, your My Products page contains a record of the apps and versions you can access, installer links, and version details.

Go to My Products

Apps you can access will be shown on the left side of the page, while the version installers are on the right.


After the first year, you can continue using what you already own or purchase additional upgrades. 

You'll find your Upgrade status under each app that you own. Learn more about updating in the following sections.

There's no requirement to purchase upgrades, and you can keep using the versions you own after your upgrades expire.

, you'll see download links for Mac and Windows installers. 

If your Upgrade License is Active, then you will find links for the newest version of the app.

If your Upgrade License is Expired, you will find links to download the newest version released and the newest version you own.


If you want to renew upgrades, you can do so from the same screen. These options will add upgrade items to your shopping cart.

Learn More about Upgrade Plans Here

If you want to save the most on your upgrades, opt-in for annual auto-renew upgrades at checkout. 


Learn More about Auto-Renewals Here

My Products Page

You can access all of your installers from your “

" page, and download directly to the new computer. We do 

Learn More about Your My Products Page Here

' so the new computer will be recognized. 
You can install your Topaz Labs apps on as many computers as you'd like, but you can only log in on the same number of computers as the number of 

Learn more about Seats here


For Photo AI, if you have reached your max amount of seats, then you will see the 

 window open.

Click on any box that shows a current computer registered and you can log out, even if it's from a different system. This will allow you to switch your registration to a new one.



Our support team does not have access to the list of registered computers for your account and aren't able to remove previous registrations. This step can only be done in the user's Photo AI app.

Move Apps to a New Computer

You can view your past purchases and download invoices directly from the 

 of the transaction row to download your invoice.

This section displays your order history, transaction status, and available invoice downloads in one place.

Access Previous Orders And Invoices

If you have a subscription, the card used when you enroll will be saved for future payments.

Learn More about Subscriptions Here

If you need to add or update your payment method, click on the Add button and open the credit/debit or PayPal option:

Once you have a payment method on file, you will see a button to delete if you want to remove that option. If you have more than one option, the top one will be the default, and you'll also see a button to choose a different method to make a different one the default.



If you have an active subscription with no method or an expired one on file so that your auto-renewal cannot be processed, your subscription will be put on hold and you will not have ongoing access to the benefits of the subscription. If you receive a notice that this has happened, please contact our support team. 

Do not attempt to add a new subscription to your account without either canceling the original subscription from your 

 or contacting us first because you may end up being charged for both. We can re-process the correct auto-renewal once a new method has been added or you can 

Contact Support

Saved Payment Methods

End User License Agreements

Purchasing

 for all of your account needs! Your account includes your profile details, subscription and payment settings, access to past invoices, and more.

Your Account