To downgrade from Gigapixel AI 7 to v6.3.3, please follow these steps:

WINDOWS

Reinstall Gigapixel AI v6.3.3 using the links below

(temporarily disable any firewall, proxy, or VPN before you download)

MAC v6.3.3

WINDOWS v6.3.3

 shown at the top left corner of the application.

Under the Gigapixel AI main menu, select “Account” > Login to activate your account.

After activating your account, the Update message pops up when you first open v6.3.3.  Bypass this message by clicking the 

To minimize this message popping up, find the drop down menu next to "Don't show for" line to change the frequency. Click Close. 

Find "Don't show for" and click the dropdown arrow

Select any of the four options available to limit the number of times the pop up occurs. Then click 

To download 7.0.0:  Help > Check for Software Updates >  

If you are experiencing errors downloading or installing v7.0.0 please set up a 

How to Downgrade to v.6.3.3

This error occurs when a model file is needed to process an image or when the AI Engine is not able to run on the computer. 

For situations where neither the CPU or graphics card can process the image, your installation of Topaz Gigapixel AI is missing model files. 

This can happen if antivirus, firewall, or a VPN blocks the installer from installing the files.

Disable any of the above software, then run the Topaz Gigapixel AI installer again which will repair your installation and add any model files which were missing.

System Requirements & Incompatible Graphics Card

 for Topaz Gigapixel AI. If your computer graphics card does not meet the system requirements, open Topaz Gigapixel AI. 

If the CPU can process an image, this means your graphics card does not meet the minimum requirements for Topaz Gigapixel AI.

If you are still unable to resolve this error, please follow instructions to obtain your Log files and send them to the Support Team.

Error Loading Models

 currently in a Beta version, there are specific computer hardware requirements and basic knowledge required to successfully run, process and export using this AI model.

Computer hardware can vary. It is recommended that your computer has at least 6GB of VRAM. 

What type of images are best for the Recovery AI model?

Digital/web assets, small thumbnails, and 72ppi images will benefit the most from using Recovery.

At the moment, small files under 1000px are the best to test the model under 1MB. It is best to upscale these images at least 4-6x their original size for better output results.

Why I am seeing "Recovery is not optimized for large images"?

This is a warning that is automatically displayed when Recovery is selected to run with an image that is larger than 1000px on it's longest side. It has been shown in our testing group that processing can last for several hours. Gigapixel does not allow for a continued workflow while Recovery is processing. 

 to dismiss the pop up warning. Note that there is a continued warning symbol about an image that exceeds the recommended size for Recovery. 

"Your GPU does not meet the minimum requirements to run" - why am I receiving this message?

Your GPU is below the 6GB of VRAM threshold needed to run the Recovery model.

In some cases, you can use Recovery but the Ai Processor in Gigapixel will need to be changed to your device's CPU. There is a huge likelihood that the rendering takes much longer to process.

The AI Processor used in Gigapixel detects the type of computer hardware needed to operate and run the application. CPU stands for C

which is the key component that will determine the speed of the image you are processing. This is a critical factor for using Recovery. 

Recovery is an AI model that requires stronger computer hardware to produce for more efficient output results. Running Recovery on a GPU (Graphics Processing Unit aka graphics cards) significantly speeds up the processing time. 

When you receive "Rendering on CPU", this warning implies that Gigapixel is currently running on your main computer's CPU and can drastically change how long the wait time is to produce output results.

This warning can happen by default if your computer does not have a powerful graphics card that meets the 6GB VRAM needed. You can change your AI Processor to your GPU by opening Preferences > General >AI Processor. If you do not see a GPU option, your computer may not have one that Gigapixel recognizes is strong enough to use.

Why does Recovery take so long to process?

If your image is greater than 1000px there is a definite expected processing time that can last between several minutes to several hours. It is not recommended to continue allowing the model to process over night due to potential computer crashes or interrupted workflows. 

Close out of other applications to minimize memory usage while running Recovery.

Why does my computer crash when I run Recovery?

There could be a range of reasons for the crash. Our most common known crash occurs when an extremely large file is used. To better understand the crash, please send your System Log files and the original file to our Support team. These logs are referenced by our development team. 

Why can't I use Comparison View with Recovery?

Gigapixel's intended behavior is to disable Comparison View when Recovery is used. For the time being, this disability ensures that Recovery rendering or processing is successful and remains uninterrupted.

Recovery is our most creative AI model available amongst our entire AI model lineup. However, these results can change and there is no guarantee that outputs will match every time.

Where can I share my results about this Beta version of Recovery?

Share your feedback, bugs/issues, and ideas about the Recovery AI Model in our 

To really shape the way we transform our AI models and get direct feedback with our developers, join our 

 to get early access to beta releases of our app. You must have an active license of Gigapixel to be eligible.

Recovery FAQs

Plugins

Getting Started

 When experiencing any errors or to debug Topaz Gigapixel AI, try the following steps first:

. Update your graphics driver or operating system to the latest version.

Update to the latest version. Open Topaz Gigapixel AI and click the "Update Available" button on the top right or download a new installer from the Topaz Labs 

Additional Issues or Errors                   

Downgrade to Gigapixel AI v.6.3.3

Error Loading Models in Gigapixel AI 

Windows

Gigapixel AI keeps record of each time you open and close the application by creating logs. These logs help locate possible errors when the app is used. 

A window will open showing the Logs Folder that will look like this:

Right Click on the "Logs" folder > Click "Compress Logs"

A separate window will pop up and you will see a .zip file added. 

 and the Support Chat window pops up. Drag your Logs.zip file into the message box. 

Be sure to include in your message a step by step description of how your Error occurred.

In the Subject Line, type in a short phrase of the conflict and include your email address. You can attach any additional files or screenshots of your error by clicking the photo plus icon located next to the Smile Face icon.

Click "Send" when you are ready to send the whole message to the Support Team. 

Visit the Topaz Gigapixel AI Bugs & Issues Page

Troubleshooting

Additional Issues or Errors

Downgrade to Gigapixel AI v.6.3.3

Error Loading Models in Gigapixel AI

Recovery FAQs

How to Obtain Your System Profile

Windows

Mac

How to Access Gigapixel AI logs

Report Bugs and other conflicts

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