Troubleshooting
When experiencing any errors or to debug Topaz Gigapixel AI, try the following steps first:
- Verify your computer meets the system requirements.
- Update your graphics driver or operating system to the latest version.
- Restart the application.
- Restart your computer and try again.
- Update to the latest version. Open Gigapixel and click the "Update Available" button on the top right or download a new installer from the Topaz Labs downloads page.
Additional Articles
Downgrade to v.6.3.3
Error Loading Models in Gigapixel
Sharing Your System Profile
Windows
Mac
How to Gather Gigapixel Logs
Gigapixel keeps record of each time you open and close the application by creating logs. These logs help locate possible errors when the app is used.
In the Gigapixel main menu, select Help > Open Log Folder.
A window will open showing the logs folder that will look like this:
Right-click on the Logs folder and click Compress "Logs"
A separate window will pop up and you will see a .zip file added.
Share this .zip file by adding it to a message on the Topaz Labs Support Page or attaching it in an email to help@topazlabs.com.
Type in a short phrase of the conflict in the subject line and include your email address. You can attach any additional files or screen captures of your error by clicking the photo+ icon located in the message field.
Click Send when you are done.