Refund Policy

Individual/Standard (non-Pro) application license and upgrade purchases can be refunded within 30 days. Refunds are typically received within 5-7 business days.

All Topaz Labs transactions are in USD. Refunds will be processed for the exact amount you've paid in USD and cannot accommodate fluctuations in exchange rate.

What is Non-Refundable:

Cloud credit orders and subscriptions, including Render Plans and WebTools subscriptions, are non-refundable.
Monthly app subscriptions are non-refundable.
Pro licenses are non-refundable.

Additionally, more than 2 refunds for the same app within a calendar year is considered abuse of our refund policy and is not guaranteed. More than 4 total refunds for the same user on any orders will not be honored.

Please keep in mind that when deciding on your purchase, we offer free trials to evaluate the desktop apps, test compatibility, and preview the enhancements and functions. We also offer free troubleshooting, suggestions, image review, and assistance, detailed in the next section.

Learn More about Trials Here

Exchanges

We can offer Exchanges on eligible items, desktop app or upgrade plan purchases, within 30 days of your purchase. For example, if you purchase Gigapixel and decide you want Photo AI instead, we can take off the amount you've already paid to purchase Photo AI for the remainder price.

Price Matches

We can offer price matches for sales that start within 30 days of your purchase. No need to refund and repurchase to receive the discount. Just email us, and we can do a partial refund for the amount off.

We cannot extend sales that have already ended.

Assistance

If you are considering a refund, keep in mind that our support team offers free assistance with image testing, suggestions for best results, and options for workflow. We can also troubleshoot login conflicts and more.

Check out our Basic Troubleshooting Page for First Steps

For performance concerns, please check our System requirements pages for compatibility as a first step. Reach out if you have any questions.

Photo AI System Requirements

Video AI System Requirements

Gigapixel System Requirements

Contact Us

For individual license refund requests or issues with cloud renders, contact support@topazlabs.com.

For issues with Pro licenses, contact enterprise@topazlabs.com.

For issues with Gigaprint, contact prints@topazlabs.com.

Checkout Page

User Licenses and Upgrade Licenses