Refund Policy

Individual/Standard (non-Pro) application license and upgrade purchases can be refunded within 30 days. Refunds are typically received within 5-7 business days.

Assistance

If you are considering a refund, keep in mind that our support team offers free assistance with image testing, suggestions for best results, and options for workflow. We can also troubleshoot login conflicts and more.

Check out our Basic Troubleshooting Page for First Steps

Check out our Basic Troubleshooting Page for First Steps

For performance concerns, please check our System requirements pages for compatibility as a first step. Reach out if you have any questions.

Photo AI System Requirements

Photo AI System Requirements

Video AI System Requirements

Video AI System Requirements

Gigapixel System Requirements

Gigapixel System Requirements


Contact Us

For individual license refund requests or issues with cloud renders, contact support@topazlabs.com.

For issues with Pro licenses, contact enterprise@topazlabs.com.

For issues with Gigaprint, contact prints@topazlabs.com.

Try Before You Buy

User Licenses and Upgrade Licenses