Subscription Cancellation and Refund Policy

Subscription Cancellation Policy

To cancel your subscription, please visit the Studio Account Page and navigate to Subscriptions > Manage.

We recommend canceling at least 24 hours before your renewal date to ensure the system has time to process the cancellation before the next charge.

If a cancellation is made on the renewal date, the system may not be able to stop the charge, and the cancellation will instead apply to the following billing cycle.

If you need assistance canceling your subscription or have any questions about your billing date, our team is here to help at support@topazlabs.com.

Refund Policy

We want you to love your Topaz Labs experience. If you purchase a product and it’s not the right fit, no problem—let us know within 7 days, and we’ll provide a full refund.

Access to our software is delivered instantly, so refunds are available only during the first 7 days.

7-Day Money-Back Guarantee

If a product doesn’t feel right for your workflow, reach out within 7 days, and we’ll make it right with a full refund.

Important Details

Refund requests must be submitted within 7 days of purchase.
Refunds are not available for change of mind after the 7-day window.
We do not issue retroactive refunds for previous subscription months.
Annual-commitment subscriptions cannot be canceled or refunded during the 12-month term without paying an additional fee.
This commitment is stated and confirmed at checkout.
Used cloud credits are generally non-refundable.
All refunds are processed back to the original payment method.

Please review product details and system requirements before purchasing to ensure compatibility.

Topaz Photo System Requirements

Topaz Video System Requirements

Topaz Gigapixel System Requirements

Need Help?

Our support team offers free assistance with:

Image testing. Are you struggling to find the right model for your use case? We are here to help!
Workflow suggestions
Performance optimization
Troubleshooting login conflicts and more

Check out our Basic Troubleshooting Page for First Steps

How to Request a Refund

If you believe you qualify for a refund, please get in touch with our support team within 7 days of purchase at support@topazlabs.com

For Pro license issues: enterprise@topazlabs.com

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