Refund Policy
Topaz Labs Refund Policy
We strive to deliver high-quality AI software that provides real value to your workflow. Because our products are delivered digitally and available immediately after purchase, all sales are considered final and we do not generally offer refunds.
However, we understand exceptions may be necessary. Refunds may be granted at our discretion under the following conditions:
- Accidental purchases: If you purchased the wrong product or subscription tier and have not activated or used the software.
- Unresolvable technical issues: If you experience a critical technical problem that prevents the software from functioning as intended, and our support team is unable to resolve the issue despite reasonable troubleshooting efforts.
Important details:
- Refund requests must be submitted within 7 days of purchase.
- Refunds are not available for change of mind or preference.
- Refunds are not issued for a previous month of a subscription (no retroactive refunds).
- Refunds and cancellations are not available for Annual commitment subscriptions. When you choose this monthly payment option, you are enrolling in a 12-month contract, which is confirmed at checkout prior to payment.
- Used cloud credits are non-refundable.
- All refunds are returned to the original payment method.
We encourage customers to carefully review product details and system requirements before purchasing.
If you believe you qualify for a refund under these exceptions, please contact our support team within 7 days of purchase at support@topazlabs.com.
Contact Us
- For issues with Pro licenses, contact enterprise@topazlabs.com.
- For issues with Gigaprint, contact prints@topazlabs.com.
Assistance
Our support team offers free assistance with image testing, suggestions for best results, and options for workflow. We can also troubleshoot login conflicts and more.
Check out our Basic Troubleshooting Page for First Steps
For performance concerns, please check our System requirements pages for compatibility as a first step. Reach out if you have any questions.
Topaz Photo System Requirements
Topaz Video System Requirements
