Sharpen AI 4.0 or 4.1 Model Download is Slow or Not Working
Follow the steps below to fix any model download errors within Sharpen AI.
Download Missing Models on Mac
- Close Sharpen AI and download the models from this link here
- Unzip the downloaded file
- Open your Applications folder and right-click the Topaz Sharpen AI icon
- Click Show Package Contents > Contents > Resources > Local > tgrc
- Move the unzipped model files from step 2 into the tgrc folder
If prompted to overwrite files, click No
![tgrc Folder](https://cdn.sanity.io/images/r2plryeu/production/13ee1519a7dd09ef5ee9bb3c0653edba61d9c3db-2064x670.png?q=90&fit=max&auto=format)
Download Missing Models on Windows
- Close Sharpen AI and download the models from this link here
- Unzip the downloaded file
- Go to C:\ProgramData\Topaz Labs LLC\Topaz Sharpen AI\models\
- Move the unzipped model files from step 2 into the models folder
The ProgramData folder is hidden by default on Windows. If you are unable to find it, copy and paste the file path in step 3 to your File Explorer address bar.
![Models Folder](https://cdn.sanity.io/images/r2plryeu/production/411e7ce84a44291cf6c12c64d0cc68cdb30a7b71-950x160.png?q=90&fit=max&auto=format)