Troubleshooting
To debug Topaz Photo AI, try the following steps first:
- Restart the application.
- Reboot your computer and try again.
- Update to the latest version. Open Topaz Photo AI and click the Update Available button on the top right or download a new installer from the Topaz Labs downloads page.
- Verify your computer meets the system requirements. Update your graphics driver or operating system to the latest version.
To report or fix a bug in Topaz Photo AI:
- Visit the Topaz Photo AI support page.
- Visit the Topaz Photo AI forums page.
- Search articles, knowledge base, and forums to see if the issue has already been reported and resolved.
If you are unable to find a solution, get in touch with our support team. Visit the support page here and send a message through the beacon.
Please provide as much detail as possible about the issue you are experiencing, including screenshots or screen recordings to help the support team resolve the problem quickly.