We strive to deliver high-quality AI software that provides real value to your workflow. Because our products are delivered digitally and available immediately after purchase, 

However, we understand exceptions may be necessary. Refunds may be granted at our discretion under the following conditions:

: If you purchased the wrong product or subscription tier and have not activated or used the software.

: If you experience a critical technical problem that prevents the software from functioning as intended, and our support team is unable to resolve the issue despite reasonable troubleshooting efforts.

Refund requests must be submitted within 

Refunds are not available for change of mind or preference.

Refunds and cancellations are not available for 

. When you choose this monthly payment option, you are enrolling in a 12-month contract, which is confirmed at checkout prior to payment.

All refunds are returned to the original payment method.

We encourage customers to carefully review product details and system requirements before purchasing.


If you believe you qualify for a refund under these exceptions, please contact our support team within 7 days of purchase at 

For issues with Pro licenses, contact enterprise@topazlabs.com.

For issues with Gigaprint, contact prints@topazlabs.com.

Our support team offers free assistance with image testing, suggestions for best results, and options for workflow. We can also troubleshoot login conflicts and more. 

Check out our Basic Troubleshooting Page for First Steps

For performance concerns, please check our System requirements pages for compatibility as a first step. Reach out if you have any questions.

Topaz Photo System Requirements

Topaz Video System Requirements

Topaz Gigapixel System Requirements

Refund Policy

 and the prices you see on our site and at checkout are in USD. 

Because of fluctuations in exchange rates, we cannot confirm prices in other currencies, and we do not know what, if any, banking fees you may incur. If you're unsure, you may want to check with your bank or cardholder first.

Either way, you will be able to purchase through one of the Payment options on our Checkout Page, and the payment will be converted on the bank end.

Currency

We do not accept coupon codes. Any codes you may see or find online are not valid.

Site-wide sales do not need a code. Sale pricing will be displayed on our 

 and App Product Pages while the sale is active.

Any ‘Buy’ button for the sale offer will automatically connect to the Checkout Page, where the discounted price is already available without any code, links, or further steps needed, as shown below:

Please keep the sale end date in mind. Once a sale has ended, we cannot extend sale prices, even if you are trialing an app. This does not lock in a sale price for an indefinite amount of time. You must purchase within the sale window.

Sign up for our Mailing List at the bottom of our Shop Page here.

Discounts

This is a basic overview of the cart page. If you have any conflicts with checking out, please visit our 

Always ensure you are logged in to see correct pricing

If you need to Change the amount, click on the Quantity box to edit. You’ll see arrows to increase or decrease. Then, press Enter or click outside of the box to save the change.

 date and amount listed for next subscription installment charge.

Taxes are determined by location. If you qualify for tax-free purchasing, please email our support team with your tax exemption documentation

If you are already logged in, you should see your email filled in. If not, enter the email you want to use for the account. New order details will also be sent here, including instructions on how to set your password if you haven’t created an account yet.

The name and mailing address are used to verify your payment information. However, no physical items will be shipped to you. All products are electronic use or downloads.

Please note that a Company name can be added with the + option below the last name field:

Certain territories will open a Value Added Tax, VAT, field. This is an optional field and needs to remain blank if you do not have a valid VAT.

If you have a different Tax ID, this will not be accepted. If you need your Tax ID added to your invoice, please email our support team.

Contact Support

Credit/Debit, including Credit Card gift cards cover the full purchase amount

Cards that require two-factor identification will likely not work for Auto-renewals

Your PayPal email can be different from the email you use

Certain regions will open additional regional payment options such as these

This can be requested by emailing our support team.

*Please note that most payment methods process immediately and allow access to use your products right away. However, options like AliPay, Przelwy, iDeal, etc can sometimes take longer to process. Unfortunately, we don’t have control over this.

Checkout Page

All subscriptions, for collections or individual apps, come with one seat, which is the number of computers you can use simultaneously. You can install the desktop applications on multiple computers, but you can only use one at a time.

The web apps do not need to be downloaded, but they also only allow for one use at a time. Multiple computers can be used with your account to access your web apps, but only one computer can be logged in at a time for the same account.

If you require use on more than one machine, you will need a Pro license.


Additional seats can be added for Pro and Enterprise subscriptions only. Pro Subscriptions are required for commercial use for orgs with over $1M USD annual revenue. Enterprise subscriptions are useful for large companies with custom needs.



Download links for our apps can be found:

How Many Computers Can I Use My Apps On?

Currently, Topaz Gigapixel (v1.0 and above) and Gigapixel (v8.4 and above) are available in English, Spanish, German, Portuguese, French, and Japanese. We're actively working to bring similar language options to Photo AI and Video AI in the near future.

What Languages Are Available In Each App?

Please view our latest privacy policy located at 

Privacy Policy

Please read the following terms and conditions carefully before using this site.

Topaz Labs makes available for use this website and the information posted including software, documentation, and products (collectively, the “Materials”) and various services operated (“Services”), subject to the terms and conditions set forth in these Terms of Use. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. Topaz Labs may modify these Terms and Conditions at any time. If any site user breaches any of the Terms of Use their authorization to use this Site automatically terminates and they must immediately destroy any Materials downloaded or printed from the Site.

This site is copyright protected. Any textual or graphic material you copy, print, or download is licensed to you by Topaz Labs for your use only, provided that you do not change or delete any copyright, trademark or other proprietary notices.

If you download software from the site, the software, including all files and images contained in the software, and accompanying data (together referred to as “Software”) are deemed to be licensed to you by Topaz Labs under the applicable End User License Agreement (EULA) available at 

. Topaz Labs does not transfer either the title or the intellectual property rights to the Software and Topaz Labs retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute or reproduce the Topaz Software, nor may you decompile, reverse engineer, disassemble or otherwise convert the Software to a human-perceivable form. All trademarks and logos are owned by Topaz Labs LLC., or its licensors and you may not copy or use them in any manner without written permission.

Topaz Labs reserves the right to move or delete portions of, or may add to, this web site from time to time.

The materials in this site are provided “as is” and without warranties of any kind either express or implied. Topaz Labs does not warrant or make any representations regarding the use or the results of the use of the content or other materials in this site in terms of their correctness, accuracy, reliability, or otherwise. All materials available on this site speak as of the original date of publication or filing. The fact that a document is available on this site does not mean that the information contained in such document has not been modified or superseded by events or by a subsequent document or filing.

Topaz Labs has no duty or policy to update any information or statements contained on this site and, therefore, such information or statements should not be relied upon as being current as of the date you access this site. Moreover, any portion of the materials available on this site may include technical inaccuracies or typographical errors. Changes may be made from time to time without notice to the materials available on this site, the Software and to the products described on this site.

To the fullest extent permissible pursuant to applicable law, Topaz Labs disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. Topaz Labs does not warrant the accuracy, completeness or usefulness of any information contained on this site. Topaz Labs does not warrant that the functions contained in the materials available on this site will be uninterrupted or error-free, that defects will be corrected, or that the materials, this site or the server that makes them available are free of viruses or other harmful components. You (and not Topaz Labs) assume the entire cost of all necessary servicing, repair and correction.

Under no circumstances, including, but not limited to, negligence, shall Topaz Labs be liable for any special or consequential damages that result from the use of, or the inability to use, site or any downloaded materials, even if Topaz Labs or its representative has been advised of the possibility of such damages. In no event shall Topaz Labs’ total liability to you from all damages, losses, and causes of action (whether in contract, or otherwise) exceed the amount you paid to Topaz Labs, if any, for products purchased on this site.

Applicable law may not allow the exclusion of implied warranties, or the above limitations of liability, so the above exclusions may not apply to you.

The materials, content, services and software on this site are the protected copyright material and the intellectual property of Topaz Labs LLC., unless otherwise noted. No portion of the information contained on this site may be reproduced without the written consent of Topaz Labs.

Topaz Labs makes no representation whatsoever regarding the content of any other web sites that you may access from this site. When you access a non-Topaz Labs web site, please understand that it is independent from Topaz Labs and that Topaz Labs has no relation to the company nor does Topaz have control over the content on that web site. A link to a non-Topaz Labs web site does not mean under any circumstances that Topaz endorses or accepts any responsibility for the content or use of such web site.

Should any viewer of a product or document on this web site respond to Topaz Labs with information including feedback data, such as questions, comments, suggestions, or the like regarding the site, or the content of any item, such information shall be deemed to be non-confidential and Topaz Labs shall have no obligation of any kind with respect to such information. In addition, Topaz Labs shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works, and distribute the information to others without limitation, and to authorize others to do the same. Furthermore, Topaz Labs shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such information. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and e-mail address), the use of which will be governed by Topaz Labs’ Privacy Statement.

In consideration of Topaz Labs’ continuing efforts to enhance and improve these products and to respond to feedback from users, you agree to transfer such ideas, concepts, know-how and techniques to Topaz Labs without any compensation. You agree to execute any and all documents that Topaz Labs may reasonably request in connection with confirming Topaz Labs’ ownership of and unlimited right to use such ideas, concepts, know-how and techniques. Additionally, by submitting content to the Community section of the Topaz Labs website, including but not limited to the member blogs, galleries, and forum, you grant Topaz Labs the unlimited right to display this content across its associated web properties.

You are solely responsible for the content of any comments you make. You agree that no comments submitted by you to this web site will: (i) violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights; (ii) be or contain libelous or otherwise unlawful, abusive, or obscene material or constitute the misappropriation of the trade secrets of any third party; and (iii) disparage the products or services of any third party. You agree not to submit any personal information (other than your email address or user name) through email sent to other users or messages posted on this site by you.

Should any user of a product submit images to Topaz Labs offices via conventional mail or Internet, said user will retain all rights and ownership owned image. You are simply giving Topaz Labs permission to display your submitted image(s) on this site or in other promotional materials. By submitting such materials you certify that you own the rights and licensing, possess proper model release permissions and all necessary release documentation in regards to said images. Upon submitting images to Topaz Labs you also take full responsibility of any legal issues, obligations or lawsuits that potentially arise in regards to use of the image. In addition you agree to waive any right to inspect or approve the photograph(s) or finished version(s) incorporating the photograph(s), including written copy that may be created and appear in connection therewith.

Topaz Labs also cannot be held accountable for any unauthorized usage or reproduction of your submitted images or content by third parties.

The software and services that are made available on and from this Site are the copyrighted material and work of Topaz Labs and/or its suppliers. You will not be able to download or install any software that is accompanied by or includes an end user license agreement unless you agree to the terms of such end user license agreement. If you do not agree to such terms, you will not be able to use the software. You may view our End User Licensing Agreement upon installation. Unauthorized duplication of software is a Federal crime. The Software & Information Industry Association (SIIA), states “anyone who violates any of the exclusive rights of the copyright owner … Is an infringer of the copyright” (Section 501), and sets forth several penalties for such conduct. Those who purchase a license for a copy of software do not have the right to make additional copies without the permission of the copyright owner, except (i) copy the software onto a single computer and (ii) make “another copy for archival purposes only,” which are specifically provided in the Copyright Act (Section 117).

 section establishing the extent and manner in which we use your information.

By using our site, you consent to these Terms and Conditions of Use.

If we decide to change our Terms and Conditions, we will update the Terms and Conditions modification date below.

All requests for further information or for permission to reproduce any portions of the Materials should be directed to:

Terms and Conditions

Your Account

 for all App and Collection Purchasing options! Below, you'll find more details and clarification on additional Purchasing-related information.
