Standard use of our desktop apps, including their plugins, can be trialed prior to purchase. Trials have no time limit, and you can access our trials from our Topaz Labs Downloads Page to install.

Topaz Labs Downloads Page

When you first open each app, you will see an Activate window. Click on 'Start a Free Trial' for Photo AI and Video AI or 'Create an Account' / 'Login' for Gigapixel to begin.

Trials won't automatically charge you if the product doesn't suit your needs- no need to provide any payment information to preview the enhancements.

If you decide to purchase, you can click on the yellow "Trial Mode" button in the top, right side of the app interface to open the Activate window, shown in the screenshots of the activation windows above. 

Next, you can click on the Buy button, which will take you to the purchase options.

You can also go to our Topaz Labs Shop Page to checkout all of our products.

Topaz Labs Shop Page

Return to your installed application, and click on Account>Activate/Log in with the drop down menu options.

If you decide not to purchase, you can delete the app from your computer. No other steps are needed.

Trial a New Version of an App You Already Own

If you already own an app license with an expired upgrade plan, you can trial a new version.

Keep in mind that installing a new version will replace your current copy. However, this can be reversed if you decide not to update. More in the After Trialing a New Version section.

To trial the new version, install the current release from our Topaz Labs Download Page. 

When you log in, you will see a message indicating that you do not own this version, but you can click on ‘Try this version!’ / 'Free Demo' or the X in the right corner to continue to thee trial mode.

Once you've had time to try it out, you can keep the new version by purchasing a renewal with the “Renew Upgrades” or “Renew your seats” option in your “My Products" page. This new upgrade plan will give access to the newest version right away, as well as a year of unlimited update coverage.

If you decide not to keep the newer version, you can revert to the version you already own with the “Owned” installer buttons in your “My Products" page.

Topaz Labs “My Products" page

Cloud rendering cannot be used during app trials. Images tested in Photo AI and Gigapixel cannot be saved. With Video AI, you can export trial results with a watermark.

If you decide to purchase, videos processed during the trial must be re-exported to be saved without a watermark. In other words, the watermark is not “unlocked” or removed automatically after purchasing.

Try Before You Buy

This is a basic overview of the cart page. If you have any conflicts with checking out, please visit our 

Always ensure you are logged in to see correct pricing

If you need to Change the amount, click on the Quantity box to edit. You’ll see arrows to increase or decrease. Then, press Enter or click outside of the box to save the change.

 for app upgrades are optional. Take note that you can uncheck the box if you don't want to enroll in a subscription for future Upgrade Plans prior to purchase.

Taxes are determined by location. If you qualify for tax-free purchasing, please email our support team with your tax exemption documentation

 and the prices you see on our site and at checkout are in USD. 

Because of fluctuations in exchange rates, we cannot confirm prices in other currencies, and we do not know what, if any, banking fees you may incur. If you're unsure, you may want to check with your bank or cardholder first.

Either way, you will be able to purchase through one of the Payment options on our Checkout Page, and the payment will be converted on the bank end.

We do not accept coupon codes. Any codes you may see or find online are not valid.

Site-wide sales do not need a code. Sale pricing will be displayed on our Topaz Labs Shop Page (https://topazlabs.com/shop), Topaz Labs Shop Page, and App Product Page while the sale is active.

Any ‘Buy’ button for the sale offer will automatically connect to the Checkout Page, where the discounted price is already available without any code, links, or further steps needed, as shown below:

Please keep the sale end date in mind. Once a sale has ended, we cannot extend sale prices, even if you are trialing an app. This does not lock in a sale price for an indefinite amount of time. You must purchase within the sale window.

If you receive a discount or store credit link, follow all instructions received with the link, as they can vary based on the type of purchase you’re making. For example, a product needs to be in the cart for the discount to be applied. Some links will automatically add an item, while others will not.

If the discount is applied, you will see the following:

If you are already logged in, you should see your email filled in. If not, enter the email you want to use for the account. New order details will also be sent here, including instructions on how to set your password if you haven’t created an account yet.

The name and mailing address are used to verify your payment information. However, no physical items will be shipped to you. All products are electronic use or downloads.

Please note that a Company name can be added with the + option below the last name field:

Certain territories will open a Value Added Tax, VAT, field. This is an optional field and needs to remain blank if you do not have a valid VAT.

If you have a different Tax ID, this will not be accepted. If you need your Tax ID added to your invoice, please email our support team.

Contact Support

Credit/Debit, including Credit Card gift cards cover the full purchase amount

Cards that require two-factor identification will likely not work for Auto-renewals

Your PayPal email can be different from the email you use

Certain regions will open additional regional payment options such as these

This can be requested by emailing our support team.

*Please note that most payment methods process immediately and allow access to use your products right away. However, options like AliPay, Przelwy, iDeal, etc can sometimes take longer to process. Unfortunately, we don’t have control over this.

Checkout Page

Individual/Standard (non-Pro) application license and upgrade purchases can be refunded within 30 days. Refunds are typically received within 5-7 business days.


All Topaz Labs transactions are in USD. Refunds will be processed for the exact amount you've paid in USD and cannot accommodate fluctuations  in exchange rate.

Cloud credit orders and subscriptions, including Render Plans and WebTools subscriptions, are non-refundable.

Monthly app subscriptions are non-refundable.

Additionally, more than 2 refunds for the same app within a calendar year is considered abuse of our refund policy and is not guaranteed. 

More than 4 total refunds for the same user on any orders will not be honored.



Please keep in mind that when deciding on your purchase, we offer free trials to evaluate the desktop apps, test compatibility, and preview the enhancements and functions. We also offer free troubleshooting, suggestions, image review, and assistance, detailed in the next section.

Learn More about Trials Here

If you are considering a refund, keep in mind that our support team offers free assistance with image testing, suggestions for best results, and options for workflow. We can also troubleshoot login conflicts and more. 

Check out our Basic Troubleshooting Page for First Steps

For performance concerns, please check our System requirements pages for compatibility as a first step. Reach out if you have any questions.

Photo AI System Requirements

Video AI System Requirements

Gigapixel System Requirements

For individual license refund requests or issues with cloud renders, contact support@topazlabs.com.

For issues with Pro licenses, contact enterprise@topazlabs.com.

For issues with Gigaprint, contact prints@topazlabs.com.

Refund Policy

Your user license for any Topaz Labs program gives you access to the current version and complimentary upgrades for one year. 

After one year, you can continue using what you already own or purchase additional upgrades.


There's no requirement to purchase upgrades, and you can keep using the versions you own after your upgrades expire.

 in your topazlabs.com account. 

Apps you own can be found in the left sidebar.

, you'll find your Upgrade License status under each app that you own.


, you'll see download links for Mac and Windows installers. 

If your Upgrade License is Active, then you will find links for the newest version of the app.

If your Upgrade License is Expired, you will find links to download the newest version released and the newest version you own.


If you want to renew upgrades, you can do so from the same screen. These options will add upgrade items to your shopping cart.

If you want to save the most on your upgrades, opt-in for auto-renew upgrades. 

This option will add upgrade items to your shopping cart.

User Licenses and Upgrade Licenses

Not all purchases are a subscription. However, if you do enroll in a subscription and decide you do not want to keep it, you can cancel at any time from your 

Learn More About Canceling a Subscription Here

For personal use, desktop apps have a one-time purchase option for a forever license which gives you permanent use for the current (and past) versions of the program(s) plus one year of additional updates.

This can be used for commercial purposes for individuals or entities making less than $1 million a year in revenue. 

When purchasing a standard license, you will have the 

 to enroll in an auto-renewal upgrade plan subscription (covered in the next section). This is separate from the license.

Standard / Personal Lifetime Licenses + 1 year included Upgrade Plan (2 seats)

Photo AI Product Page

Video AI Product Page

Gigapixel Product Page

For standard licensees, you can buy additional updates in one-year increments or opt-in for auto-renew upgrades for the highest savings. This option would be a subscription. However, it is not required, and you are not required to buy upgrades at all to continue using the version(s) you own.

1 year Upgrade Plan for Standard Licenses (2 seats)

Annual Auto-Renewal Upgrade Plan for Standard Licenses (2 seats)

Learn More about Auto-Renewals Here

Renew your Upgrades from your “My Products" page

Monthly subscriptions offer users who would like a lower initial investment or short-term use a different purchase option. 


Monthly App Subscription, including Upgrades (2 seats)

which are required for entities with an annual revenue of $1 million or more, 

or enterprise licenses are a recurring subscription, separate from personal licenses. Please contact enterprise@topazlabs.com for these licenses.

Pro Licenses, including Upgrades (1 seat)

Photo AI: $799 USD/yr, or $699 USD/yr per seat for 5+ seats

Video AI: $1,299 USD/yr, or $1,199 USD/yr per seat for 5+ seats

Gigapixel: $499 USD/yr, or $399 USD/yr per seat for 5+ seats

Email us to Learn More about Photo AI Pro

Learn More about Video AI Pro

Learn More about Gigapixel Pro

 Cloud credits can be used in the desktop apps with a license or monthly subscription access, as well as with Video Web Tools. Packs can be one-time purchases or a monthly subscription.

Cloud credits are particularly helpful if your computer is on the lower end of our system requirements or you want to process a lot of files very quickly.

Cloud Credit Use in Photo AI

Cloud Credit Use in Video AI

Cloud Credit Use in Gigapixel

Cloud Credit Use with Video WebTools

Learn More about and Purchase Cloud Credits Here

Yes, this is a monthly or annual subscription: 

Image editing options in WebTools is particularly helpful if you don't have computer that meets the system requirements for our desktop apps or you just don't want to install a new app on your computer.

Image WebTools do not fully overlap the same capabilities as the desktop apps. However, this can be used with 

Is Your Purchase A Subscription?

Enabling auto-renewals for your upgrade license ensures you can always access the latest releases at the lowest prices! 

In this article, you will learn what auto-renewal is, how to enroll in auto-renewal, and how to manage your renewal. 

Instead of purchasing a new upgrade license each year, you can enroll in auto-renewal, allowing you to lock in your annual upgrades at a lower price than manual renewals. The best part is that you no longer have to keep track of when your upgrade license expires—you will always have access to the latest version of your owned apps. 

Enrolling in auto-renewal is a breeze! You can sign up when you first purchase a new app or enroll at any time using the 

To opt-in, make sure you are signed into your 

. You can only enroll one app at a time. If you own all three of our focus apps ( Video AI, Photo AI, and Gigapixel), you must place separate orders.

Scroll down to the upgrade and select "Buy" (start with Photo AI, for example)

That will add the auto-renew to your cart, and you should ensure "auto-upgrades" are selected.


Then, enter your payment information. You should see that the Total due now is $0.00

. You will need to do it in two separate orders, as multiple auto-renew items cannot be checked out in one cart.

2. Select "renew your seats" for Photo AI and "renew upgrades" for Gigapixel and Video AI

3. That will add them to your cart, and you will want to ensure "auto-upgrades" are selected for this offer.

Managing your renewal is a breeze with our self-service menu on the 

You can change the payment type, view your timelines, or cancel your auto-renewal anytime. 


Updating or removing  your payment method


To update your auto-renewal payment information, go to the 

You can cancel your auto-renewal anytime by visiting the  

How to Enroll in Auto-Renewals for License Upgrades

You can install your Topaz Labs apps on as many computers as you'd like, but you can only log in on the same number of computers as the number of seats you own.

All of our Desktop app Personal Licenses* come with two seats by default and seats are simply the number of unique computers you can use at the same time.

This can be Windows or Mac or a combination of both, so long as the systems meet our apps' requirements.



*Pro Licenses are required for commercial use for orgs with over $1M USD annual revenue. Pro licenses are prices per single seat. Pro licenses pricing for Teams of 5+ or more are possible, 



Download links for our apps can be found:

How Many Computers Can I Install My Apps On?

Currently, Gigapixel (v8.4 and above) is available in English, Spanish, Portuguese, French, and Japanese. We're actively working to bring similar language options to Photo AI and Video AI in the near future.

What Languages Are Available In Each App?

Please view our latest privacy policy located at 

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