Activation / Download Issues
Is your installation failing or are you unable to log into your apps?
Generally, if you encounter this situation, your connection is being blocked from our server. This may be due to cache, cookies, VPN, proxy, firewall, anti-virus software, cloud settings, or Windows Defender / Windows Defender SmartScreen.
Turning off whatever security feature is blocking our server should allow you to proceed. If you’re unaware of any blocker you're using, here are some basic fixes. Please try all the options, and let us know if one works for you.
- Clear cache and cookies.
- Try a different browser: Chrome, Safari, and Firefox are three that work best. Use one of these for your default browser.
- Check for blockers. Temporarily disable any VPN, firewall, proxy, or antivirus software and try again. If it works, add our sites and apps to safe lists.
- Try another device. Use a different computer, tablet, or phone on the same network to see if it’s device-specific.
- Disable browser extensions. Turn off any privacy or security extensions and retry.
- Adjust browser security settings. Make sure cookies, pop-ups, and redirects are enabled. In Chrome: go to Settings > Privacy and Security > Third-Party Cookies and enable Allow third-party cookies.
- Flush the DNS cache.
- Clear cache and cookies.
- Try a different browser: Chrome, Safari, and Firefox are three that work best. Use one of these for your default browser.
- Check for blockers. Temporarily disable any VPN, firewall, proxy, or antivirus software and try again. If it works, add our sites and apps to safe lists.
- Try another device. Use a different computer, tablet, or phone on the same network to see if it’s device-specific.
- Disable browser extensions. Turn off any privacy or security extensions and retry.
- Adjust browser security settings. Make sure cookies, pop-ups, and redirects are enabled. In Chrome: go to Settings > Privacy and Security > Third-Party Cookies and enable Allow third-party cookies.
- Flush the DNS cache.
Are you running into an endless Cloudflare loop that asks you to verify that you are a human? If so, proceed to the next article for assistance.
Cloudflare
Still stuck? Reach out to our support team and share the following:
1. What browser you are using.
2. Any steps you have tried.
3. Any known antivirus software you have.
4. Screenshots of what you see when you attempt to log in or download- We may seeee something that got missed!