What are Auto-Renewals?
Auto-renewals are for ongoing update coverage, charged annually, for your standard desktop app licenses. They ensure you can always access the latest releases for your desktop apps at the lowest prices, instead of purchasing a new upgrade plan each year!
The best part is that you no longer have to keep track of when your upgrade time expires—you will always have access to the latest version of your owned apps.
Enrolling in Auto-Renewal
Enrolling in auto-renewal is a breeze! You can sign up when you first purchase a new app, enroll at any time using the pricing page if your license is active, or use the “My Products" page if your license has expired.
If you choose any of these options, you will see the date and amount to be charged in a year's time at checkout.
New App License Purchase
When you purchase a standard desktop app license, the initial price is for life, and the first year includes unlimited updates. At checkout, you will see a checkbox for "Auto-upgrades." This will give you a lower upgrade plan price to continue receiving updates after the included first year.
Active Upgrade License
To opt-in, make sure you are signed into your Topaz Labs Account. You can only enroll one app at a time. If you own all three of our focus apps ( Video AI, Photo AI, and Gigapixel), you must place separate orders.
- Go to our pricing page.
- Scroll down to the upgrade and select "Buy" (start with Photo AI, for example)
3. That will add the auto-renew to your cart, and you should ensure "auto-upgrades" are selected.
4. Then, enter your payment information. You should see that the Total due now is $0.00
5. Repeat for any additional apps.
Expired Upgrade License
To opt-in, make sure you are signed into your Topaz Labs Account. You will need to do it in two separate orders, as multiple auto-renew items cannot be checked out in one cart.
1. Go to your “My Products"page.
2. Select "renew your seats" for Photo AI and "renew upgrades" for Gigapixel and Video AI
3. That will add them to your cart, and you will want to ensure "auto-upgrades" are selected for this offer.
4. Then, enter your payment information and you pay the total right away.
5. Repeat for any additional apps.
Managing your Renewal
Managing your renewal is a breeze with our self-service menu on the Subscriptions page.
You can change the payment type, view your timelines, or cancel your auto-renewal anytime.
Updating or removing your payment method
To update your auto-renewal payment information, go to the “payment methods” tab.
Cancelling your renewal
You can cancel your auto-renewal anytime by visiting the Subscriptions page.
To cancel, click 'view' and press 'cancel.'
