Are you running into the following message while trying to access your Topaz Labs Account or one of your owned apps? 

This checkpoint is a security feature to protect our users from spam and bots accessing our site to access our user information. This protection is put in place by CloudFlare, a third-party tool we use to verify that the users of our site are human.

Generally, if you encounter this situation, your cookies are blocked somehow on the browser you use to access our site. Turning off whatever security feature is blocking your cookies should allow you to proceed.

Some ideas on fixing the challenge loop:

Make sure the browser is updated to the current version.

Open the page in incognito mode/guest mode.

Clear the browser cache, history, and cookies, then restart and try again.

Flush the DNS cache. (https://blog.hubspot.com/website/flush-dns)

Use a different browser. If it works, set it as your default browser.

You can try a different computer, tablet, or phone on the same internet to determine if the conflict is local to one system or the network.

 Disable browser extensions, particularly privacy or security ones, as they may interfere with the challenge's behavior. 

Adjust your browser’s security settings to allow cookies. Some browsers might block cookies, causing the looping effect.

***If you are using a Google Chrome browser you can click on the triple dot in the menubar then go to 

Settings > Privacy and Security > Third Party Cookies

Check if you use any VPN, Firewall, Proxy, or antivirus. Disable them one by one and try again.

Are you experiencing an activation issue unrelated to Cloudflare? If so, please proceed to the next article for assistance. 

Activation Issues

Still stuck? Reach out to our support team and share the following:

The app you are experiencing this issue with. 

Cloudflare: Verify you are a human


Are you stuck in trial mode and are attempting to activate Video AI, Gigapixel, or Photo AI? Generally, if you encounter this situation, your cookies are somehow blocked on the browser you use to connect to our server. Turning off whatever security feature is blocking your cookies should allow you to proceed.

If you’re unaware of any blocker you're using, here are some basic fixes. Please try all the options, and let us know if one works for you.


Check if you use any VPN, Firewall, Proxy, or antivirus. Disable them one by one and try again.



Are you running into an endless Cloudflare loop that asks you to verify that you are a human? If so, proceed to the next article for assistance. 

Cloudflare

End User License Agreements

Are you running into a blocker when accessing your account or one of your owned apps? Start here. 

Basic Troubleshooting

Cloud Flare

Activation Issues