Revert to v6.3.3
To revert to a previous release, please follow these steps:
Step 1
Uninstall Gigapixel.
- From the Finder menu bar, click the Go menu
- Under the Go menu, choose Applications
- Select Topaz Gigapixel AI, dragging it to the trash icon on the Dock
or right-click > Move to Trash - Empty the Trash
- Go to Settings
- Click on Apps > Installed Apps
- Find Topaz Gigapixel AI and click on the three dots next to the name
- Select "Uninstall"
- A prompt window will ask:
"Do you want to allow this app to make changes to your device?"
Select "YES" - Another window will ask:
"Do you wish to delete configuration and data files?"
Select "YES" - Close out of Settings and restart your computer
Step 2
Reinstall the desired version of Gigapixel.
If you're seeking the most compatible version, download v6.3.3 using the links below.
Temporarily disable any firewall, proxy, or VPN before you download.
MAC v6.3.3
WINDOWS v6.3.3
To verify the version, look for v6.3.3 shown at the top left corner of the application.
Step 3
Activate your license by signing into the app.
You can follow the app prompts after installation or you can login through the Account menu.
Since you have reverted to a previous release, ignore any prompts for available updates
If you are experiencing errors downloading or installing any version please submit a support ticket.