Installation or Update Issues

If you encounter issues while installing a Topaz app, or experience issues after updating to a newer version, please follow the troubleshooting steps below.

Most installation and update-related issues can be resolved by running a Repair installation. If the issue still remains afterward, a full uninstall and fresh reinstall will usually resolve the remaining cases.

⬇️ Select if you are on Windows or Mac ⬇️

Step 1: Attempt to Repair the App

The Repair option will verify the app files, repair corrupted components and install any missing models.

Before Starting: Close all apps and programs and Temporarily turn off your firewall and antivirus software to help ensure nothing blocks models or app components from installing correctly

Go to your Apps Page
Download and rerun the latest installer for the app
When prompted, select Repair
Once the Repair is complete, reboot your computer
Retest the app

Step 2: Full Uninstall

If the issue remains after the Repair step, please test a full uninstall and reinstall of the app. A fresh installation can help resolve issues caused by corrupted model files, incomplete updates, conflicting older files, or plugin conflicts that may remain from prior versions or installations.

Close all apps and programs
Open "Add or Remove Programs" or Control Panel → Programs → Uninstall a Program
Locate the Topaz app experiencing the issue
Uninstall the app completely
Reboot your computer after the uninstall completes

While in Add or Remove Programs, this is also a good opportunity to uninstall unused older Topaz apps you no longer use to help avoid conflicts and free up disk space.

Step 3: Fresh Install

Once the uninstall and reboot are complete:

Temporarily turn off your firewall and antivirus software
Go to your Apps Page
Download and install the latest version of the app
Launch the app and retest

Still Having Issues?

If the issue remains after completing all steps above, gather Logs for Support and contact us so we can continue troubleshooting:

Open the app
Go to: Help → Open Logs Folder
Send all files from that folder in an email to: support@topazlabs.com

Please also include:

A description of the issue
The exact steps leading to the issue
Whether the issue occurs during local rendering, cloud rendering, or both
Which exact steps you have already carried out
Screenshots of error messages, if any

Revert to a Prior Version

While Support reviews your logs and issue details, you may prefer to temporarily revert to a prior stable version to avoid interruptions to your workflow.

Topaz Photo v1.5.1

Windows: Download
Snapdragon: Download
Apple Silicon Mac (M1, M2, M3, M4, M5): Download
Intel Mac (Older Macs): Download

Looking for another prior version?
You can access all prior Topaz Photo releases here. Select your preferred version and the installer links will be available at the top of the release notes page.