My Files

My Files is your central library for every image and video you've uploaded to the Topaz Labs web app, along with every enhanced render produced from them.

Getting Started

How do I get to My Files?

After signing in, choose My Files from the left navigation menu. If you're not logged in, you'll be redirected to the sign-in page first.

What file types can I upload?

The following formats are supported:

• Images: PNG, JPEG / JPG, WebP, TIFF, HEIC
• Videos: MP4

How do I upload files?

Click the blue Upload button at the top right of the page to open your system file picker. You can select a single file, or hold Shift / Ctrl (Cmd on Mac) to pick several at once. A progress toast will appear while your files upload.

Also any files that were uploaded for processing automatically get stored in the My Files Page.

Why doesn't my upload appear right away?

Files are added to the grid as soon as they finish uploading, before the server has fully indexed them. If a file doesn't appear after a few seconds, refresh the page. If you see an "Upload failed" toast, check that the file is in a supported format, then try again. Very large files can sometimes fail due to transient network errors — if the problem persists, contact Topaz Labs Support with the file name, file size, and the time of the error.

Your Files & Renders

Will my original file be replaced when I run a tool on it?

No. Every render is stored alongside your original source file. The stacked-paper icon on a tile tells you how many renders exist for that file, and the Renders (or Images) panel inside the preview modal lets you switch between all available versions.

How do I compare my original and enhanced versions?

Click any tile to open the Preview modal. For images, you'll see a split-screen comparison slider you can drag to wipe between the original and a selected render. For videos, a comparison player lets you play, pause, and seek both versions. Select any entry in the side panel to switch which render is shown.

How do I re-process a file with a different tool?

Open the file's preview modal, then navigate to the tool of your choice — your file will be available as a recent input. Your original is always preserved, and new renders are added alongside existing ones.

How do I download a file?

Click the ⋯ menu on any tile and choose Download. This saves the most recent successful render to your computer. If the file hasn't been processed yet, the original is downloaded instead.

To download multiple files at once, select them using Shift + click, then click the Download icon in the bulk actions bar that appears at the bottom of the screen.

How do I rename a file?

Click the ⋯ menu on a tile and choose Rename. The file's title becomes an editable text field — type a new name and press Enter to save, or Escape to cancel. Note that the file extension is preserved automatically; you're only editing the name before it.

File names cannot be empty, cannot contain \ / : * ? " < > |, cannot start or end with a dot or space, and must be 255 characters or fewer in total.

How do I delete a file?

Click the ⋯ menu on a tile and choose Delete. A confirmation dialog will appear, since deleting a file removes both the source and every render produced from it — this cannot be undone.

To delete multiple files at once, select them and click the trash icon in the bulk actions bar, or press Delete / Backspace on your keyboard.

Filters

How do the filters work?

There are two filters at the top of My Files — a Tool dropdown, and a Timeframe dropdown. Both work together: the grid only shows files that match every active filter. Filter selections are saved in the URL, so you can bookmark or share a filtered view.

Why are some tools missing from the Tool dropdown?

A tool only appears in the dropdown if you have at least one file processed by that tool under the current media tab. If you're on the Images tab, only image tools are listed; on Videos, only video tools. Switch to All files to see every tool you've used.

Why did the Timeframe dropdown skip a month?

The Timeframe dropdown is built dynamically from your own activity — it only lists time periods that actually contain files. Months or years with no activity are simply omitted.

Why does the Timeframe filter show a file in a different day than I expected?

Timeframe bucket boundaries use UTC calendar days. A file edited late at night may appear in the next day's bucket depending on your local timezone.

Troubleshooting

The page is empty even though I have files.

Check whether a filter is restricting your view. The Tool and Timeframe dropdowns each have an All option at the top to clear them. Also confirm that the correct media type tab (All files, Images, or Videos) is active.

I can't find a file I uploaded weeks ago.

Check the Timeframe dropdown — your file may be under Last year or an earlier month. Clearing the filter back to All will show all files regardless of when they were last worked on.

My rename didn't save.

Make sure the new name doesn't contain any of these characters: \ / : * ? " < > |, isn't empty, doesn't start or end with a dot or space, and is fewer than 255 characters total. An inline error message below the field will tell you which rule was violated.

A file I deleted came back.

Deletions are immediate on the server, but another open browser tab may still be showing the old cached view. Refresh any other tabs — the file won't actually be restored.

Need more help?

Contact Topaz Labs Support with as much detail as possible, including screenshots, file names, and the exact time the issue occurred.