Errors
Errors occur when a model file is missing to process an image or when the AI engine is not able to run on the computer.
Models
Missing model alerts can occur after installation or when models don't pass verification after updates. Errors can happen if antivirus, firewall, or a VPN blocks the installer from installing the files.
Disable any of the above security software, then run the Topaz Gigapixel installer again to repair your installation and add any missing model files.
Solutions To Model Downloads
Processes
Processing errors are usually a symptom of compatibility conflicts. These issues can appear as explicit processing error alerts or subtle stalling analysis.
Enure that your computer meets the system requirements.
If your graphics card does not meet the system requirements, but your CPU is powerful enough for core model enhancements, switch to CPU processing.
Launch Topaz Gigapixel
In the menu, select Preferences
Navigate to Settings > General > AI processor, and select CPU
Solutions To Processing Errors
Contact Support
If you are still unable to resolve this error, please follow instructions to gather your log files and send them to the support team.
