System Configuration
There are certain system configurations that can create conflicts when attempting to install Topaz Gigapixel.
The most common alert Windows users might see is an AVX warning:
If this alert appears during installation, please troubleshoot the following areas:
- Use the correct installer
- Ensure your CPU features AVX instructions
- Update your Windows build
- Update your graphics driver
- Update your Microsoft Visual C++ Redistributable
Installer
There are two possible installers for Windows users:
- Intel or AMD systems (often labeled x86 or x64)
- Qualcomm Snapdragon systems (often labeled arm64)
Using the wrong installer on your system will cause an alert to appear. Ensure you have the correct installer from these pages:
Downloads | Account | Releases
AVX Instructions
AVX is a set of instruction extensions to x86 used by both Intel and AMD CPUs to speed up math-heavy workloads like multimedia, signal processing, and scientific computing.
Windows users can identify their processor model by right-clicking "This PC" and selecting "Properties" to see the processor name, then search for the specifications online. Most Intel Core i3/i5/i7 CPUs from 2011 onward and AMD Ryzen CPUs support AVX. If the processor is a Celeron, Pentium, or older model, it may not support AVX.
Use our PC Check tool to ensure compatibility.
System Requirements
Windows Build
Check for updates to Windows to ensure that you have the latest build available to you:
Windows 10 | Windows 11
Graphics Driver
Outdated drivers can trigger alerts to appear during installation.
Check that you have the latest updates to your graphics drivers:
Intel | NVIDIA | AMD
Microsoft Visual C++
One common cause of this alert is an outdated Visual C++ Redistributable. Your version can be checked in the installed apps utility. If yours is outdated like the one in the image above, then uninstall it and get the latest version linked below:
Contact Support
If you have attempted to resolve using the 5 steps above, please write to us at help@topazlabs.com and describe the alert you see and the steps you've already attempted to resolve.