Browser Requirements & Troubleshooting
If you're having trouble signing in, accessing your account, completing a purchase, or using a Topaz Labs webpage, your browser settings may be preventing the page from working correctly.
Google Chrome is our preferred browser. We recommend using the latest version of Chrome for the best experience.
1. Update Your Browser
First, make sure your browser is fully updated. An outdated browser can cause login, account, checkout, and page-loading issues.
Choose your browser below for instructions on checking for updates:
After updating, completely close and reopen the browser before testing again.
2. Make Sure Cookies Are Allowed
Topaz Labs websites require cookies for features such as signing in and accessing your account.
Check your browser's privacy and security settings and make sure cookies are enabled.
If you recently changed your cookie settings, refresh the Topaz Labs page or close and reopen your browser before trying again.
3. Check Your Browser's Script Settings
Topaz Labs webpages use scripts to provide account, login, checkout, and other interactive features.
Make sure your browser or any installed privacy tools are not blocking scripts from running on Topaz Labs websites.
Safari Users
Safari's privacy and security settings may automatically restrict cookies or scripts, which can prevent some Topaz Labs pages from working correctly.
If you're experiencing an issue in Safari, review your Safari privacy and security settings and make sure Topaz Labs is not being blocked.
You can also try the same page using the latest version of Google Chrome to determine whether the issue is specific to Safari.
4. Turn Off Memory Saver
If your browser uses Memory Saver or a similar memory-saving feature, temporarily turn it off while using Topaz Labs websites.
Memory Saver can suspend or limit browser tabs, which may interfere with some browser-based processes.
After turning Memory Saver off:
- Close the Topaz Labs tab.
- Open the page again in a new tab.
- Sign in to your account if prompted.
- Try the action again.
5. Try Google Chrome
If you're still experiencing the issue, try using the latest version of Google Chrome.
Open Chrome, navigate directly to the Topaz Labs page you were trying to use, sign in to your account, and try again.
If the page works correctly in Chrome, the issue may be related to settings, extensions, privacy controls, cookies, or scripts in your original browser.
Still Having Trouble?
If you've completed all of the troubleshooting steps above and the issue continues, please contact Topaz Labs Support and let us know which browser and device you're using, along with what happens when you try to access the page.
Including a screenshot of any error message or unexpected behavior can help us identify the issue more quickly.