FAQ
General
What is Topaz for Web?
Topaz for Web brings AI-powered image and video enhancement into your browser. Everything is processed in the cloud, so there’s no software to install or high-end hardware required.
Do I need a subscription to use Topaz for Web?
Yes. A subscription is required to use Topaz for Web. One-time credit purchases can be used as additional credits, but are not a replacement for a subscription.
Do I need a separate login for Image and Video?
No. One Topaz account gives you access to Topaz for Web, your available plans, and your credit balance.
Do my credits roll over?
No. Monthly credits refresh at the start of each billing cycle and do not carry over. Separately purchased credits do not expire.
Do I need to keep my browser open while rendering?
Your browser needs to remain open while files are uploading. Once processing begins, you can close the tab or shut down your computer. Your renders will continue to be processed in the cloud and will appear in My Files when complete.
Does Topaz for Web use my computer's GPU?
No. Processing takes place in the cloud, so your computer's hardware does not determine the rendering performance.
Topaz for Web — Image
Do I need credits to enhance images?
No. Image rendering is unlimited on eligible Image and Pro plans. Video rendering uses credits.
What image formats are supported?
Topaz for Web supports PNG, JPEG, JFIF, WEBP, TIF, and HEIC input, with PNG and JPEG available as output formats.
Can I see the progress of my image renders?
Yes. The batch page shows your render progress and completed files. Results become available as they finish, so you can review them before the entire batch is complete.
Can I cancel an image render?
Yes. Open the ··· menu on the batch page and select Cancel render. You can choose to cancel the current file or all renders in the batch.
What should I do if an image render fails?
Open the batch and select Re-run failed images to retry only the files that didn't complete. If the issue continues, use Copy debug info from the ··· menu and include it when contacting Support.
Topaz for Web — Video
What happened to Astra?
Astra's video models and features are now part of Topaz for Web. The Astra interface remains available until September 30, 2026, after which video enhancement will be accessed through Topaz for Web.
Do I need credits to enhance videos?
Yes. Video rendering uses cloud credits. Your available credits depend on your subscription or separately purchased credit balance.
What video formats are supported?
Supported video formats and requirements may vary by workflow. See our Video section for the latest supported formats.
Why did my video fail to render?
One common cause is an unsupported input format. Check that your video meets the supported format and file requirements before trying again.
Can I cancel a video render?
Yes. Open the ··· menu on the batch page and select Cancel render.
What happens to my Astra files and credits?
No action is required. Your existing Astra video files, subscription, and cloud credits are already available in Topaz for Web. Video processing continues to use the same credit costs as before.
Will my Astra subscription or billing change?
No. Existing Astra subscriptions were transitioned automatically, with no change to subscription pricing or billing dates unless specifically communicated to you.