Managing Your Subscriptions

Quick View

Go to your Topaz Labs Account Page or your Studio Account Page to see your subscriptions listed. You will see a quick view of your subscription details like Status, Amount, and next Payment Date:

Topaz Labs Account Page:

Studio Account Page:

Some users will have both of these account pages, and the same information should be shown on both for subscriptions. If you see differing details, please be sure you are logged in with the same account across our pages.

Full View

When you click on the quick view, for either account page, you will see the full details of the subscriptions, and you will be able to "Cancel," add a new payment method, or change your billing details with "Edit" at the bottom of the page.

How to Cancel

Click on the "Cancel" button for any subscription and you will see the status updated in the full and quick view. Be advised that if you have multiple subscriptions you want to cancel, you will need to open the full view for each one to make changes.

Some users may only have one subscription for multiple products as a collection, while other users may have multiple subscriptions for different offers.

Please note that Annual Commitment subscriptions cannot be cancelled until the 11th month of your time. When you enroll in this plan, instead of a month-to-month subscription, which can be canceled anytime, you are entering into a contract for 12 months at a discounted price.

In the 11th month, you will be able to cancel and will not be locked into another 12-month commitment with the reduced rate.

Add a New Payment Method

If you choose to "Add Payment" from a Manual Renewal, you will be taken to this page. Note the checkbox for "Use this payment method for all current subscriptions."

Learn More about Adding a New Payment Method Here

Resubscribe

If you have cancelled but decided to "Resubscribe" prior to the end of your current subscription timeline, you can re-activate your plan.

If you choose this option, you may be directed to re-add your payment method before continuing.

This will be through our checkout page. However, because your current subscription timeline would not be finished, you will not be charged right away, as shown below:

Please note that all plans have different pricing. This screenshot does not guarantee a specific price on any particular plan and is for example purposes only.

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